Track Order

Last updated: September 1, 2026

Tracking an order

When tracking is available, Vantix will send a shipping confirmation containing a tracking number or tracking link to the contact information provided during checkout. Customers should verify that their email address or mobile number is correct before submitting an order.

Tracking activation

A tracking number may be created before the carrier receives or scans the package. Please allow up to three business days after receiving the shipping confirmation for tracking activity to appear.

Multiple shipments

Products may be fulfilled separately. An order containing multiple products may arrive in separate packages, with a different tracking number and delivery date for each package.

Delayed or incomplete tracking

Tracking updates are provided by the shipping carrier. Temporary gaps in tracking do not necessarily mean that a package is lost. If tracking has not updated for an extended period or the delivery estimate has passed, contact Vantix through the Contact page with the order number.

Packages marked delivered

If tracking states that a package was delivered but it cannot be located, confirm the delivery address; check the mailbox, parcel locker, entrance, side door, building office, and other secure delivery locations; ask household members and nearby neighbors; allow one additional business day for a possible early carrier scan; and contact the carrier using the tracking number.

If the package remains missing, contact Vantix so we can assist with an investigation.

Tracking assistance

For help locating an order, visit our Contact page. Provide the Vantix order number, the email address used during checkout, and a description of the tracking issue.

For security, never submit a complete credit-card number, password, or payment security code through the Contact page.