Last updated: September 1, 2026

Vantix offers a 30-day return period. A return request must be submitted within 30 calendar days of confirmed delivery.

To qualify for a return, a product must be unused and uninstalled, in its original condition, returned with its original packaging and included accessories, and accompanied by proof of purchase or the Vantix order number.

A return must be authorized by Vantix before it is shipped. Do not return products to the address shown on a shipping label or to a supplier without receiving return instructions from Vantix.

Screen protectors, privacy protectors, and camera lens protectors cannot normally be returned after their protective film has been removed, the package has been opened, or installation has been attempted. This restriction does not apply when an item arrives damaged, defective, or materially different from what was ordered.

Customers are responsible for selecting the correct phone model, connection type, and product variant. If the wrong model was ordered, an unopened and otherwise eligible product may be returned within the return period. The customer is responsible for the approved return-shipping expense in this situation.

Vantix recommends confirming the exact device model before ordering. Customers may contact Vantix for compatibility assistance before placing an order.

Inspect the order after delivery. If a product is damaged, defective, or different from what was ordered, contact Vantix within seven calendar days of delivery. Include the order number, a description of the problem, and clear photographs or video showing the product, packaging, shipping label, and issue.

Vantix will review the claim and provide the appropriate solution. When an approved claim results from a Vantix or fulfillment error, Vantix will cover the authorized replacement or return expense.

For approved returns involving an unwanted product, accidental order, or incorrect device model selected by the customer, the customer is responsible for return shipping. Customers should use a trackable shipping method. Vantix is not responsible for returns lost before reaching the authorized return location.

Vantix will inspect an authorized return after it is received. If approved, the refund will be issued to the original payment method. Banks and payment providers generally require 5–10 business days to post an approved refund.

Original shipping charges, if any, are nonrefundable unless the return resulted from a Vantix error or applicable law requires otherwise.

Vantix may deny or reduce a refund when the request was submitted after the return period; the product was used, installed, altered, or damaged after delivery; required components or packaging are missing; a screen or camera protector was opened or installation was attempted; the return was shipped without authorization; or the returned product does not match the authorized return.

Cancellation requests should be submitted immediately. A cancellation cannot be guaranteed once processing or fulfillment has started.

To request a return or report a problem, visit https://vantixamerica.com/pages/contact. Include the order number and the email address used during checkout. Do not send a return until Vantix provides authorization and return instructions.