Shipping policy

Last updated: September 1, 2026

Vantix currently ships to eligible addresses within the United States and supported U.S. territories. Shipping availability is confirmed during checkout.

Vantix provides free standard shipping on eligible orders unless a different shipping charge is clearly displayed during checkout.

Orders are typically processed within 1–3 business days. Business days do not include weekends or U.S. federal holidays. Orders placed during holidays, major sales, or periods of unusually high demand may require additional processing time.

Most orders are expected to arrive within 7–20 business days after processing. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, destination, product availability, or other circumstances outside Vantix’s control.

When tracking is available, customers will receive a shipping confirmation containing a tracking number or tracking link. It may take up to three business days after the shipping confirmation for the carrier’s tracking system to display movement.

Products in the same order may be fulfilled from different locations. An order may arrive in more than one package and on different dates. Separate tracking information may be provided for each shipment.

Customers are responsible for providing a complete and accurate delivery address at checkout. If an address needs to be corrected, contact Vantix immediately through https://vantixamerica.com/pages/contact.

Address changes cannot be guaranteed after an order has entered processing or fulfillment. Vantix is not responsible for delays, failed delivery, or loss resulting from an incomplete or incorrect address supplied by the customer.

Carrier delays do not automatically qualify an order for a refund. If tracking has not updated for an extended period or an order has not arrived within the estimated delivery window, contact Vantix with the order number so we can investigate.

If a carrier confirms that a package was lost in transit, Vantix will determine the appropriate replacement or refund based on the circumstances of the order.

If tracking shows that a package was delivered but it cannot be located, verify the shipping address, check the delivery location, mailbox, parcel locker, building office, and with household members or neighbors. Allow one additional business day, since some carriers mark packages delivered before final drop-off, and contact the carrier using the tracking number.

If the package still cannot be located, contact Vantix so we can assist with the carrier investigation.

Contact Vantix as quickly as possible if an order needs to be changed or canceled. We cannot guarantee changes or cancellations after processing or fulfillment has begun.

For shipping assistance, visit https://vantixamerica.com/pages/contact. Include your order number and the email address used when placing the order. Never submit complete credit-card information through the Contact page.